Build Your Career in Ecommerce | Join Our Team

Cartrollers Nigeria is a fast growing eCommerce company with huge successes such as Cartrollers.com, Cartrollers Homes and Cartrollers Service. It is led by top talented leaders and developers in the eCommerce industry. Founded in December, 2016, Cartrollers’ mission is to provide the best and ideal marketplace for all our customers, in order to provide the best online shopping experience to all of our shoppers within and outside Nigeria. We leave you with our Signature Of Satisfaction, each time your order is completed. Our slogan is: “If our Signature Of Satisfaction is not on that delivery, don’t make that delivery”. This applies also in our administration, general operations, sales and logistics.

Africa is one of the fastest growing economies in the world, offering excellent opportunities in a vibrant and booming environment. Its economic growth has enabled innovative businesses to flourish and this is where Cartrollers comes to play.

We are currently looking for talented people with a passion for emerging markets and Africa to join our team and embark on an exciting journey.

Vendor Experience Officer - Cartrollers (Internship)

Main Responsibilities

  • Analyze data to anticipate vendor problems at their roots, recognizing symptoms and acting swiftly to solve them
  • Improve the customer experience based on feedback from customers, internal stakeholders and recommend remedial practices
  • Ensure seamless vendor experience while trading and offer exceptional support
  • Create relevant training materials and train new and existing vendors on how to be successful on using the platform
  • Monitor, report and improve operational performance of vendors to ensure they fulfill order within stipulated delivery time without cancellation
  • Solve all vendor issues such as they arise e.g. Systems, content creation and reconciliation or escalating to the relevant departments.
  • Work collaboratively with various Cartrollers stakeholders, departments to  analyze problems, develop, test and implement solutions to improve the cross functional empathy between vendors and business.

Skills & Qualifications

  • Degree or qualifications/In-view in Business or other related fields.
  • Willingness and dedication to learn and grow in order to deliver the Key Accountabilities
  • Management and leadership skills
  • Clear Communication and reporting skills

   

 What we offer

  • A unique experience in an entrepreneurial, yet structured environment
  • The opportunity to become part of a highly professional and dynamic team.
  • An unparalleled personal and professional growth as our longer-term objective is to train the  next generation of leaders for our future internet ventures.

Customer Service Agent - Cartrollers (Internship)

Main Responsibilities

  • Respond to customer questions in a timely manner either via phone, email and or chat.
  • Attract potential customers by answering product and service questions in regards to services offered; suggesting information about alternative services.
  • Resolving product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Challenging and influencing service providers to improve service level and operational standards.
  • Building and maintaining strong working relationships with staff and client .
  • Completing service reports by collecting and reporting on call log information.
  • Managing oneself and tracking progress with Excel spreadsheets/Smart sheet.
  • Creating trust with all partners.
  • Building and leading cross-functional teams that is able to anticipate and deliver solutions to client issues.

Required Skills & Qualifications 

A successful candidate will fulfill the following requirements:

  • Previous Call Center/ Customer service/ hospitality experience is a plus.
  • Ability to meet demanding customer service targets
  • Independent and resourceful
  • Strong drive and leadership
  • Impeccable communication skills (spoken and written)
  • Exceptional organizational skills
  • A good understanding of statistics and logic
  • Proficiency in Microsoft Excel
  • Ability to work independently and in a team
  • Ability to develop relationships with 3rd parties and Cartrollers teams.
  • Mentality of client service and taking responsibility beyond direct duties.
  • High level of motivation, determination and commitment.

 We Offer

You will belong to a multi-talented team, evolving in a fast-paced environment. Our people are inspiring, ready to take challenge, and will support you in working on an international scale impacting tens of millions of revenue and users. Our commitment to our teams is to turn everyone into the finest in their area by providing constant support.

We will offer you a second home where you will find opportunity for growth and career development. Benefit list includes (but is not limited to) parental bonus, snacks, fruits and bonuses based on your excellent results.

We are passionate about what we do, and we have fun while doing it. And above all, we believe that nothing is impossible.

Content Writer - Cartrollers (Internship)

Main Responsibilities

  • Composing content, editing and posting to Cartrollers website
  • Using details from the fashion supplier to write content on the products
  • Describing fabric, sizes, colors and fittings of various fashion items
  • Writing descriptions on accessories
  • Editing web pages for on-screen readability
  • Proofreading final draft of web pages.
  • Working on Cartrollers back-end software to ensure our suppliers product info is online
  • Training our suppliers in using Cartrollers IT (Software) tools at Cartrollers and suppliers offices
  • Liaising with other departments such as Sourcing, Buying, Operations and Production to ensure product information is put online in a timely manner
  • Identifying and executing on opportunities to improve and automate processes

Required Skills & Qualifications

  • Diploma or Degree in Business/ IT/ Journalism or related fields.
  • At least 1 year experience in content writing, freelance or employment
  • Excellent written English
  • Good computer skills: ability to quickly learn new software and tools and how they work.
  • High attention to detail and ability to meet strict deadlines
  • Good organizational skills including prioritizing, time management and multi-tasking
  • Great communicator, friendly and approachable

We Offer 

  • A unique experience in an entrepreneurial, yet structured environment
  • A unique opportunity of having strong impact in building the African ecommerce sector
  • The opportunity to become part of a highly professional and dynamic team
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders

Graphic designer - Cartrollers (Internship)

Main Responsibilities:

  • Someone with the vision and skills to keep us at the forefront of marketing.
  • Bring your own creativity to be a success in this role.
  • Coming up with artwork as per agreed theme
  • Setting the visual identity across a multitude of platforms ensuring we stay fresh
  • Keep your designs relevant in an ever changing market
  • Creating something amazing from nothing as the situation dictates.
  • Contributing ideas and design artwork to the team. Receiving briefs on daily projects and feedback on work done

Required Skills & Qualifications:

  • 1 year minimum design experience
  • Excellent knowledge of design software e.g. Adobe Softwares
  • Talented graphic designer
  • Naturally creative
  • A strong portfolio demonstrating skills, flexibility and styles both digital & print
  • Excellent presentation and communications skills
  • Organized enough to manage a busy and varied workflow and deliver on time
  • Ability to work on a tight brief/ schedule
  • Ability to think creatively and produce new ideas and concepts;
  • Patient, fast, accurate and clean designer

We offer:

  • A unique experience in an entrepreneurial, yet structured environment
  • The opportunity to become part of a highly professional and dynamic team working around the world
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures

Office Manager - Cartrollers (Intern Trainee)

Main Responsibilities :

The role of the Office Manager (Intern Trainee) is to organize and maintain the office operations by:

  • Maintaining office efficiency by planning for, purchasing and managing office facilities including the office layout.
  • Maintaining and replenishing office inventory including anticipating any needed supplies.
  • Managing the day to day running of the office including purchases of all consumables.
  • Maintaining a good look and feel within the office environment.
  • Scheduling and assigning cleaning staff including following up on work results.
  • Maintaining the office equipment’s, including repairs within the office.
  • Ensuring the proper filing of office records.
  • Performing other related duties as required.

Qualifications and Experience

  • Basic degree or Diploma in the management or related fields.
  • 1 year minimum work experience in a busy work environment.
  • Experience working in an office environment will be an added advantage.
  • Relevant strong experience in office management and operations will be an added advantage
  • Excellent interpersonal and problem solving skills.
  • Attention to detail and a high level of accuracy.
  • Very effective organizational skills.

We Offer 

  • A unique experience in an entrepreneurial, yet structured environment
  • A unique opportunity of having strong impact in building the African eCommerce sector
  • The opportunity to become part of a highly professional and dynamic team
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders

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