TERMS AND CONDITIONS OF CART ROLLERS ONLINE COUTURE

INTRODUCTION

Welcome to the cartrollers.com website (the “Site”). These Terms and Conditions Of Cart Rollers Online Couture (“Terms and Conditions”) apply to the Site, and all of its divisions, subsidiaries, and affiliate operated Internet sites which reference these Terms and Conditions.

This website is owned by Cart Rollers Nigeria and operated by Digit Zeros Nigeria. For the purposes of this website, “seller”, “we”, “us” and “our” all refer to cartrollers.com

The Site reserves the right, to change, modify, add, or remove portions of both the Terms and Conditions of Use and the Terms and Conditions of Sale at any time. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions regularly for updates. Your continued use of the Site following the posting of changes to these Terms and Conditions constitutes your acceptance of those changes.

Kindly review the Terms and Conditions listed below diligently prior to using the online couture of this website as your use of the website indicates your agreement to be wholly bound by its Terms and Conditions without modification.

You agree that if you are unsure of the meaning of any part of these Terms and Conditions or have any questions regarding the Terms and Conditions, you will not hesitate to contact us for clarification. These Terms and Conditions fully govern the use of this website. No extrinsic evidence, whether oral or written, will be incorporated.

Privacy and Confidentiality

Thank you for accessing the Cart Rollers Online Couture operated by our Cart Rollers Team. We respect your privacy and want to protect your personal information. To learn more, please read this Privacy Policy.

This Privacy Policy explains how we collect, use and (under certain conditions) disclose your personal information. This Privacy Policy also explains the steps we have taken to secure your personal information. Finally, this Privacy Policy explains your options regarding the collection, use and disclosure of your personal information. By visiting the Site directly or through another site, you accept the practices described in this Policy.

Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.

We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected. You can visit the Site and browse without having to provide personal details. During your visit to the Site you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your user name and password.

 

Terms of Use

Fashion Designers

  1. Fashion Designers who are interested in using Cart Rollers Online Couture will first sign up as vendors by clicking the Become A Vendor link so as to use this service. The cost of signing up is absolutely free.
  2. Fashion Designers must produce the clothing items in Nigeria, though raw materials, such as fabric and other materials can be acquired from outside the country if not available locally. This is to keep in step with our promise of showcasing ONLY made-in-Nigeria fashion items on our website.
  3. The only medium of contact between the Customer and the Fashion Designer will be via Cart Rollers Online Couture. Any correspondence from the Customer regarding orders, and complaints will be communicated by us to the Fashion Designer(s) and vice versa. We will take responsibility for proper and effective communication to all concerned parties.
  4. The Customer(s) will make orders for clothing from already advertised products peculiar to each Fashion Designer. Only products designed by the designer will be advertised to the Customer(s) as a guide to what the Customer can choose from. The designer is to strictly adhere to the choice made by the customer except in a case the customer changes his or her mind in the process. In which case the order may be canceled and a fresh order for a new design made. The customer is only allowed to order a selected item from the site and provide all necessary measurements.
  5. A customer will select a product and send in their measurements via the online platform we have created and not personally to the designer on a third party relationship. Fashion Designers are to treat every Customer as unique, and special, and Designers are required to render premium service to customers who come seeking their services via our website.
  6. Fashion Designers are to strictly use the measurements sent in by each Customer. All measurements are considered correct as at the time of submission. The Fashion Designer is not responsible for any errors arising from wrong measurements sent in by the Customers or other errors arising as a result of increase or loss of weight.
  7. If the completed couture, delivered to the Customer, is different from what the customer ordered, in design, color or fabric type, the product can be returned and remade. If the products however, could not be delivered due to the unavailability of fabric and or any other requirements, the customer will be duly refunded. The customer will follow all due processes as stated in our Refunds Policy. The Fashion Designer will be responsible for any costs resulting from errors arising from the production of such ordered couture. We are by this committed to giving top-notch quality to customers at all times.
  8. The Site reserves the right to remove, with or without prior notice, any Fashion Designer who dubiously uses substandard materials, renders substandard service, and/or doesn’t respect the request of the customer as ordered, or attempts in any way to shortchange Customers for more profit.
  9. The couture is to be made and delivered within 14 days from the date of order while all shoes will be made and delivered within 7-10 days from the date of order.

Customers

  1. Customers who are willing to use our Online Couture must sign up for an account on cartrollers.com
  2. Customers may only order clothes or shoes from already existing templates from our registered Fashion Designers showcased on the Site. Customers are not allowed to suggest their own designs for the Designer.
  3. Customers agree that the cloth materials will be procured by the Designers themselves, as this will avail them the opportunity to procure materials that are of premium quality and best fitting for the design(s) chosen.
  4. Customers will be required to send in their measurements by filling a simple online form. Beside every measurement criteria, there is a picture guide to show you how to take measurements. This makes it possible for a “Do-It-Yourself” (DIY) approach, without any extra help. However, customers may wish to engage the services of a tailor or any other qualified individual to assist in getting their measurements.
  5. Customers will also be required to attach a recent picture of them when submitting information. This will enable the Fashion Designer(s) to ascertain, by experience, if the measurements provided are in tandem with the physique of the Customer. This is for better guidance of the designer in making the couture. If there are inconsistencies, the designer deserves the right to request through us, from the customer, a repeat measurement so as to avoid any impending errors.
  6. All measurements are considered accurate as at the time of submission. Neither we, nor the Fashion Designers, will be held liable for any errors arising from wrong provision of measurements by the Customer.
  7. All payments for orders will be made online and in full. Payments will cover the cost of material, the cost of making the clothing, and cost of delivery. We are committed to making sure your payments yield your desired order(s), according to our terms and conditions stated here in. All payments are powered by SimplePay, a secure payment platform; VISA, MasterCard, and Verve cards are accepted.
  8. Clothes ordered will be delivered in 14 days, while shoes ordered will be delivered within 7-10 days. This is to give ample time for making of the fashion item. Once ready, the product is delivered within 2-7 days from the time the ordered product is finished.
  9. All Customer complaints and concerns will be treated promptly, in a bid to provide optimum user experience.

 

Return & Amendment Policy

  1. All clothing is made by the Designers listed on our website based on measurements provided. The Customer agrees to indemnify us of any errors resulting from the measurements provided by the Customer, and also errors arising from weight loss and/or weight gain. All measurements are considered accurate as at the time the measurements were taken.
  2. Clothing may ONLY be returned for amendment in the event that:
    1. the product delivered is different from what was ordered by the customer on the Site.
    2. the size and measurements used are different from the gender, age of the customer or what the customer provided.
    3. the quality of material is ascertained to be inferior and of substandard quality or different from what was advertised.
  3. The designer is responsible for the cost of All faulty or damaged products resulting from the production process. The products would be returned to the designer for either amendment or replacement as the case may be. All parties agree to indemnify us of any damages that do not originate from us. In the event that the issue with the ordered cloth is beyond amendment or replacement with new one, refunds will be made if:
    1. the product was not delivered due to unavailability of product.
    2. the Designer cannot produce or reproduce as the case may be, the design ordered.

CONTACT US VIA OUR SUPPORT TEAM

ANY QUESTIONS?

  • Our customer service stays at your disposal to help you with your questions and orders.

08177774162

Operating Hours: Mon-Fri, 8am-8pm; Sat 9am-5pm; Public Holidays, 9am-5pm.

[email protected]