Have you got questions? The Cart Rollers Online Couture Frequently Asked Questions page is a page that serves as a self help service, clarifying you of any questions you may have regarding the New Online Couture/Tailoring Services. This service is the best of its kind in Nigeria!

WHAT YOU SHOULD KNOW ABOUT THE ONLINE TAILORING SERVICE BEFORE PLACING AN ORDER.
Just like it is with your Offline Tailors, you should bear in mind that all payments are made online via our Online Payment Platform or the new Direct Transfer Platform, when you order for an Online Tailoring design to be made for you, but please note that there is nothing to fear. Our Online Payment Platform is a Secure SSL platform that prevents your vital security information getting into the hands of fraudsters OR ANY OTHER 3RD PARTIES. Part of the payments you make is given to the Online Tailor to commence work while Cart Rollers secures your balance for you. The balance is not paid to the tailor until your product is successfully delivered to you. You are also advised to review your online tailor and your Online Tailoring Experience every time you place an order as a way to ensure you get the best out of this service. Be rest assured you have some of the best tailors in the industry at your service, on our Online Tailoring Platform. So why not give it a try?

Why Should I Use The Cart Rollers Online Couture Service?

  • It’s a great service that allows you to find great designs from wonderful Nigerian designers and make your order for same design.
  • It saves you the hassles and traffic of frequently visiting your tailor and receiving numerous disappointments or cases where your cloth is damaged by the tailor or the cloth is not well sewn.
  • We have renown tailors with authentic and known brands at your service on this platform.
  • It’s timely, very efficient and easy to use and though we have a 2 weeks (14 days) window period in which your clothes are made, most times the online tailors finish earlier than the stipulated period and we deliver to you, just to make sure we wow you all the time.
  • A trial will convince you, so why not place that order now to book one of our online tailors at your service?

How Do I Make Custom Orders For Couture?

Click on the Online Tailoring Service section on the Cart Rollers website. View various deigns from Designers and choose a design, then proceed to supply us with your measurements by filling the form online at checkout. Your order will be received and the clothing item made and delivered to you anywhere in Nigeria.

Must I First Register An Account With Cart Rollers Before I Can Shop On The Online Couture Service?

No, but you would be required to register an account with us on checkout. Only duly registered users on the Cart Rollers website can successfully complete an order on the Online Tailoring Service platform. This allows for easy communication between us, the designer and the customer, through the details provided at registration point.

Can I Suggest Or Bring My Own Material Which I Want A Registered Fashion Designer To Make Into One Of The Designs I Like?

No, you cannot suggest or bring a material for the Designer to use in making your design of choice from the list provided. The choice of materials is left to the discretion of the Designer. But please note that the Online Tailor is not permitted to use a material inferior to what was advertised. You will be contacted if the material is no longer available, to decide if another material of similar or better quality or color can be used, as the case may be. This however, saves you the shopping hassle for fabric.

After your cloth is delivered, please return to the product online and review the product and the tailor. With your review, we would be able to monitor the performance of our tailors and ensure we deliver a wow experience to you at all times.  Let’s do all that for you.

What If I Don’t Know How To Take The Measurements Required?

We’ve got you covered already. Once you click on the input box provided for each measurement, a picture with description appears, showing you  how you can take the measurements yourself with a tape. It’s that easy! You can also involve a tailor or any qualified persons to help you.

Can I Suggest My Own Design For A Designer To Make?

No. You can only choose from pre-uploaded designs and styles on the Site, which of course the designer can customize for you. This is the whole essence of the Online Couture/Tailoring Service.

Can I Order For Readily Available Products Together With Online Tailoring Products?

Yes you can, but the only issue is that you would be restricted to the Online Payment and Direct Transfer Payment options. This means that you can’t Pay On Delivery because the Online Tailoring Service products have only the above payment options, which overrides that of the readily available products, which have the Pay on Delivery option added to them and therefore affects the payment options for the entire cart. As a result we advice that you order an Online Tailoring Product separately from readily available products. So that you can pay on delivery for the readily available products. For further clarifications you can contact out support team on 08177774162 or 08177774163 or you can send us an email on [email protected]

Why Can't I Pay On Delivery For The Online Tailoring Products?

Customers ordering to book an Online Tailor to make a desired product and or Fashion design for them should note that part of their Online Payment or Payment Through Direct Bank Transfer, is given to the Online Tailor to commence work and we hold the balance for the customer. Once the product has been made within the specified 2 weeks duration and duly delivered to the customer, the Online Tailor is paid the balance. So, a “Pay On Delivery” plan won’t serve this purpose.